The app shows that the eSIM has been installed, but I cannot find the eSIM. What should I do?

1. Go to the device's cellular network settings, scroll down to check for hidden eSIM entries. Some devices require clicking "Show All Numbers".

2. Restart the device, and the system will reload the installed eSIM.

3. Confirm the eSIM has not been installed on another device; if installed, delete it first.

4. Contact customer service to verify the eSIM installation status and re-push the configuration if necessary.