Why can't the top-up package be activated?

1. The original package has not expired; the top-up package will be automatically activated after the original package expires, no manual operation required.

2. The top-up package does not match the current card (e.g., purchasing a physical SIM card package for an eSIM); confirm the package type is consistent.

3. Payment is not fully successful; check the order status. If it is "pending payment", complete the payment.

4. Contact customer service to verify the top-up record and assist with activation triggering.