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Troubleshooting
Why is my eSIM/physical SIM card stuck in the activation process?

Why is my eSIM/physical SIM card stuck in the activation process?

Common reasons and solutions:

1. Weak network signal: Move to an open area or near a signal tower.

2. Device not unlocked: Confirm the device is not locked by the operator's network.

3. Mismatched package information: Check if the package's covered country matches the current location.

4. System delay: Wait patiently for 15-20 minutes or restart the device to re-trigger activation.